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Reservation confirmation problems

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10 months 1 week ago #46660 by Hamlet
I encountered two problems with reservation confirmation.
1- If booking needs approval :
After property manager approves the reservation the guest gets an email with a link to the payment page. This is OK, only the link is not a clickable link, the user should copy and paste it into the browser which is not the best intuitive way.

2- If the booking doesn't need approval.
I assume that after successful payment in this way the booking should be automatically registered on property manager's page and he gets a notification about that by email. But none of these happens on my site.

I'm not sure that I don't do something correctly or this is a flaw in the system.
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10 months 1 week ago #46661 by Ally
Hamlet

I have 2 installations, the first of your items does not replicate for me. The link is clickable.

The second problem you raise is also not replicated on my 2 installations.

I would suggest you have something going wrong with your 'system'.

Regarding item 2, perhaps you could check your payment gateway setup, is it global or property based, are the contacts of that set appropriately. And are the property emails set appropriately. If you have set the email tab in backend setting, try leaving it blank to therefore not override the property email.

Does your server actually dispatch mail ? Do you get any system emails sent to you, eg new user, new property etc.

Hope you sort it out soon.

Ally
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10 months 5 days ago - 10 months 5 days ago #46662 by Hamlet
I solved the second problem. It was because I used a copy of Paypal plugin for another gateway and made changes inside it. I should set the "Client ID" and the "Secret" field empty, otherwise system uses a routine specific to Paypal authorization.

But the first problem remains. When hovering over the link it changes its color but not the shape of the cursor and is not clickable.
I tried to edit
/jomres/core-plugins/booking_enquiries/templates/bootstrap3/email_guest_enquiryapproval.html
but the result doesn't change, So the original
<p>To secure the booking, please use the following link to make the payment: [PAYMENT_LINK]</p>
and my changed
<p>To secure the booking, please use the following link to make the payment: <a href="[PAYMENT_LINK]"> click here</a></p>
both output the same
<p>To secure the booking, please use the following link to make the payment: <a rel="nofollow"> www.mysite/index.php?option=com_jomres&I...lowtmpl=nofollowtmpl </a></p>

pay attention: No "href" attribute inside the anchor.

So my question is the following
How can I edit [PAYMENT_LINK] content?
Last edit: 10 months 5 days ago by Hamlet.

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