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Failure in sending new booking email to hotel.

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3 months 2 days ago - 3 months 1 day ago #47129 by Juergen
Hi All,

2 of my clients are getting no Email when a new booking is done. The confirmation email to the guest is send, No problem, but the email to the hotel isnt. When i look in to the log files i see the following error:
2018-08-13 15:51:38 	Core.ERROR: 		Failure in sending new booking email to hotel. Target address: info@gothmanns-hotel.de SubjectGothmann's Hotel - 71858583 <p>Hello,</p> <p>You received a new booking at Gothmann's Hotel. Below is a summary of the booking.</p> <p><strong>Booking details:</strong></p> <p> Booking number: 71858583<br /> Arrival: Donnerstag, 23. August 2018<br /> Departure: Freitag, 24. August 2018<br /> Number of guests: Erwachsene x 2, <br /> Room/s: Doppelzimmer - 22; <br /> Tariff/s: Tariff; <br /> Extra/s: <br /> Grand total: 84,00€<br /> Deposit: 8,40€<br /> Special requirements: dies ist ein test<br /></p> <p><strong>Guest details:</strong></p> <p> Firstname: Hans<br /> Surname: Tester<br /> House: 1<br /> Street: Teststr.<br /> Town: Testhausen<br /> Region: Baden-Wurttemberg<br /> Postcode: 122345<br /> Country: Germany<br /> Landline: 11234345564<br /> Mobile: 23323445678<br /> Email: jk@flyawayxpress.de<br /> Other details: <br /></p> <p> <br /></p> <img src="https://gothmanns-hotel.de/jomres/assets/images/noimage_small.gif" alt="noimage_small.gif" /><p> </p> Rechnungsnummer : 125 Erstellt: 2018-08-13 15:51:38 Fällig: 2018-08-13 15:51:38 : Status: Ausstehend Belegpositionen <table width="100%"><tr><th>Bez.</th> <th>Basispreis</th> <th>Basiszahl</th> <th>Nachlass Erstauftr.</th> <th>Gesamt</th> <th>Satz</th> <th>Steuer</th> <th>Steuern</th> <th>Gesamt inkl. MwSt.</th> </tr><tr><td>Zimmerpreis: (Donnerstag, 23. August 2018 - Freitag, 24. August 2018)</td> <td>78,50€</td> <td>1</td> <td>0.00€</td> <td>78,50€</td> <td>7%</td> <td>MwSt. 7</td> <td>5,50€</td> <td>84,00€</td> </tr><tr><td></td> <td><strong>Gesamtsumme(ex Steuer) : </strong></td> <td></td> <td><strong>Total Steuer : </strong></td> <td><strong>Gesamtsumme (Inc.-Steuer) : </strong></td> </tr><tr><td></td> <td>78,50€</td> <td></td> <td>5,50€</td> <td><strong>84,00€</strong></td> </tr></table> 	4qblaj708917mbcil18ojfhgs6

    URL: https://gothmanns-hotel.de:443/online-buchen?lang=en&task=confirmbooking
    EXTRA: {"transaction_id":1534168297,"url":"/online-buchen?lang=en&task=confirmbooking","ip":"2a02:8070:89e8:a00:a1f1:5d35:db20:7c56","http_method":"POST","server":"gothmanns-hotel.de","referrer":"https://gothmanns-hotel.de/online-buchen?lang=en&task=confirmbooking"}
    Data dump: {"info_dump":""}

I also have translated the email templates but here it shows the english email text.
I am using joomla 3.8.11 and the latest version of jomres. The email addresses are correct.
Any idea why the email to the hotel owner isnt send?
Last edit: 3 months 1 day ago by Juergen.
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2 months 4 weeks ago #47131 by Juergen
Nobody knows what can causes this? Its very bad if the hotel owner doesnt get any email, because then a overbooking can happen which was already twice the case.

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