Failure in sending new booking email to hotel.

10 months 2 days ago - 10 months 1 day ago #47129 by Juergen
Hi All,

2 of my clients are getting no Email when a new booking is done. The confirmation email to the guest is send, No problem, but the email to the hotel isnt. When i look in to the log files i see the following error:
2018-08-13 15:51:38 	Core.ERROR: 		Failure in sending new booking email to hotel. Target address: SubjectGothmann's Hotel - 71858583 <p>Hello,</p> <p>You received a new booking at Gothmann's Hotel. Below is a summary of the booking.</p> <p><strong>Booking details:</strong></p> <p> Booking number: 71858583<br /> Arrival: Donnerstag, 23. August 2018<br /> Departure: Freitag, 24. August 2018<br /> Number of guests: Erwachsene x 2, <br /> Room/s: Doppelzimmer - 22; <br /> Tariff/s: Tariff; <br /> Extra/s: <br /> Grand total: 84,00€<br /> Deposit: 8,40€<br /> Special requirements: dies ist ein test<br /></p> <p><strong>Guest details:</strong></p> <p> Firstname: Hans<br /> Surname: Tester<br /> House: 1<br /> Street: Teststr.<br /> Town: Testhausen<br /> Region: Baden-Wurttemberg<br /> Postcode: 122345<br /> Country: Germany<br /> Landline: 11234345564<br /> Mobile: 23323445678<br /> Email:<br /> Other details: <br /></p> <p> <br /></p> <img src="" alt="noimage_small.gif" /><p> </p> Rechnungsnummer : 125 Erstellt: 2018-08-13 15:51:38 Fällig: 2018-08-13 15:51:38 : Status: Ausstehend Belegpositionen <table width="100%"><tr><th>Bez.</th> <th>Basispreis</th> <th>Basiszahl</th> <th>Nachlass Erstauftr.</th> <th>Gesamt</th> <th>Satz</th> <th>Steuer</th> <th>Steuern</th> <th>Gesamt inkl. MwSt.</th> </tr><tr><td>Zimmerpreis: (Donnerstag, 23. August 2018 - Freitag, 24. August 2018)</td> <td>78,50€</td> <td>1</td> <td>0.00€</td> <td>78,50€</td> <td>7%</td> <td>MwSt. 7</td> <td>5,50€</td> <td>84,00€</td> </tr><tr><td></td> <td><strong>Gesamtsumme(ex Steuer) : </strong></td> <td></td> <td><strong>Total Steuer : </strong></td> <td><strong>Gesamtsumme (Inc.-Steuer) : </strong></td> </tr><tr><td></td> <td>78,50€</td> <td></td> <td>5,50€</td> <td><strong>84,00€</strong></td> </tr></table> 	4qblaj708917mbcil18ojfhgs6

    EXTRA: {"transaction_id":1534168297,"url":"/online-buchen?lang=en&task=confirmbooking","ip":"2a02:8070:89e8:a00:a1f1:5d35:db20:7c56","http_method":"POST","server":"","referrer":""}
    Data dump: {"info_dump":""}

I also have translated the email templates but here it shows the english email text.
I am using joomla 3.8.11 and the latest version of jomres. The email addresses are correct.
Any idea why the email to the hotel owner isnt send?
Last edit: 10 months 1 day ago by Juergen.

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9 months 4 weeks ago #47131 by Juergen
Nobody knows what can causes this? Its very bad if the hotel owner doesnt get any email, because then a overbooking can happen which was already twice the case.

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Developed and maintained by Vince Wooll and Aladar Barthi, Jomres was initially conceived in early 2005 as a Mambo based solution to a client’s hotel management needs. While it wasn't originally expected to be an online booking system it quickly morphed into one as users requested more and more features.

As the number of feature requests grew Vince knew that he would need to dedicate more time to the project and in July 2005 Jomres was formally released as a commercial project. Since then, Jomres has become one of Mambo’s, and now Joomla’s, longest running projects. It has survived various versions of Mambo, then Joomla 1.0, 1.5, 1.6, 1.7, 2.5 and 3.

Aladar joined the project in 2010 after using Jomres for his own projects. He was active on the forum, helping other members of the community and eventually Vince invited him to join the team. He has since become an integral part of the project and has contributed significantly to it's development over the years.

Whilst not formally part of the Jomres project, Rodrigo Rocco and the team have become firm friends. Rod is a freelancer who specialises in doing custom work for Jomres users and developing custom plugins for the system that take advantage of it's modular design. He has built many useful extensions including his fabulous new Valentina Template Package.


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