No Shows

This feature is new in Jomres 9.21.0

No Shows are a risk that every property manager/host has to contend with. A guest may fail to appear to occupy the property for the period they have booked and, even if they have paid a deposit, you will lose out due to lost time, lost administration costs and the full value of the booking, so where possible you want to avoid No Shows occurring.

Of course, every property will have No Shows, it's a fact of life, but the risks of them can be mitigated somewhat by using the system to their advantage.

How can I reduce this risk?

View the guest's profile

In the booking system there are several methods you can use to judge if a guest is likely to be a No Show.

In the List Bookings and Reservation Details pages you can find links to the guest's profile page. On that page you will see reviews that they have left for other properties in the system, plus any reviews that other hosts have left for them, plus their About Me information, if they've chosen to complete it.

Use the No Show feature

If a guest should fail to turn up, there is a button on the View Reservation page that says "Mark as No Show". This button does two things.

Firstly it changes the booking's state to No Show, and cancels the booking for you. Secondly it sends a notification to the Jomres Syndication Network. If a record doesn't already exist then a new one is created and both Bookings and No Shows are recorded in this record. Now any property that has a valid license for the software can import existing Booking and No Show data when a booking is made and if the guest has a history within the Network, then that information will appear in the View Reservation page.

Based on that information, plus the guest's profile, you will be able to make a judgement on whether or not the guest is a No Show risk.

Reservation details with guest profile tab